Customer Care & CX Services
Fully trained, empathetic remote customer care professionals for healthcare, finance, insurance, ISP, and retail — delivered within days, not months.
Superior CX That Builds Loyalty — From Anywhere
Customer care is the voice of your brand. Our agents are not just call handlers — they are trained brand ambassadors who understand your products, your policies, and your customers. GetGo TechSolutions has placed customer care professionals with healthcare networks, insurance providers, ISP companies, energy utilities, and national retailers — consistently delivering industry-leading CSAT scores.
Every GetGo customer care professional undergoes company-specific and industry-specific training before their first day. We train for your CRM system, your escalation paths, your quality standards, and your brand voice — so they hit the ground running from day one.
We offer flexible staffing models: dedicated agents, shared agent pools, overflow support, after-hours coverage, and full contact center outsourcing — all fully remote, all fully managed.
Build Your CX TeamCustomer Care Capabilities
Inbound Voice Support
High-volume inbound call handling with low AHT, scripted and empathetic de-escalation, and CRM-integrated call logging.
Email & Ticket Support
Structured email response, SLA-driven ticket management via Zendesk, Salesforce, or your ITSM platform.
Live Chat & Messaging
Real-time chat support on Intercom, Drift, Salesforce Chat, Freshchat — bilingual options available.
Social Media Support
Monitoring and responding to customer inquiries via Facebook, Instagram, Twitter/X, and Google Reviews.
Billing & Account Management
Account lookup, billing disputes, payment processing, plan changes, and renewal support.
Healthcare Patient Services
HIPAA-compliant patient scheduling, insurance verification, EHR navigation, and prior authorization support.
Claims & Insurance Support
First notice of loss (FNOL), claims status, adjuster coordination, and member services for Medicare/Medicaid.
Order & Fulfillment Support
Order tracking, returns/RMA processing, shipping inquiries, and product exchange management.
Quality Assurance
Call monitoring, QA scoring, agent coaching, CSAT survey management, and performance reporting.